REFUND & POLICY

1. Digital Protocols (Training, Diet, Frame, Skin, and the Mogward Bundle)

All digital protocols are sold as lifetime-access digital products, delivered electronically upon successful payment.

General policy: all sales are final. Because these are digital products delivered instantly and accessible immediately upon purchase, we do not offer refunds for change of mind, dissatisfaction with content style, or failure to complete the program.

Exception — technical or access issues. If you are unable to access your purchased protocol due to a genuine technical fault (for example: payment was charged but content was never delivered, a broken download link, or a duplicate charge), you are entitled to a refund or replacement access, provided that:

• You contact us at ascend@mogward.com within 7 days of your purchase date
• You provide your order/payment confirmation as proof of purchase
• The issue is verified as a genuine technical or access fault on our end, and not, for example, an issue with your own device, email spam filtering, or internet connection

Refunds approved under this exception will be processed back to your original payment method via Razorpay within a reasonable timeframe.

2. The Complete 1:1 Mogward Program

The 1:1 Coaching Program is sold as a fixed-term engagement of either 3 months or 6 months, selected and paid for at enrollment.

No mid-program cancellations or refunds. Once you enroll, the full program fee for your selected duration is committed. We do not offer cancellations, pauses, partial refunds, or pro-rated refunds at any point during the program, for any reason, including loss of motivation, scheduling conflicts, or change of mind.

The Results Guarantee — 100% Refund + 20% Bonus. Separately from the above, the 1:1 Program is backed by a results guarantee:

• This guarantee is evaluated at a defined 60-day check-in point within your program.
• To qualify, you must have completed the full 60 days of the program as a participant (attending scheduled check-ins and engaging with the coaching process).
• If, at that 60-day check-in, you have not achieved the results promised to you at the start of your program, Mogward will refund 100% of your program fee and provide an additional 20% bonus, as agreed with you individually at enrollment.
• This guarantee evaluation is based on completion of the 60-day period itself; no separate proof-of-adherence documentation (such as logged workouts or photos) is required to qualify, beyond having participated in the program as instructed.

This guarantee does not override the "no mid-program cancellation" rule above — it is a distinct mechanism that activates specifically at the 60-day mark, not a general cancellation right.

3. Support+ (Bundle Bonus)

Support+ (priority Instagram DM access for Bundle purchasers) is a bonus feature, not a paid service in itself, and is not eligible for separate refund or compensation if unused or if response times vary.

4. How to Request a Refund

To request a refund under any of the conditions above:

• Email ascend@mogward.com with your order confirmation and a description of the issue.
• Allow us a reasonable period to review your request — we aim to respond within 2–3 business days.
• If approved, refunds are processed via Razorpay to your original payment method.

5. Questions

If anything in this policy is unclear, contact us before purchasing:

• Email: ascend@mogward.com
• Instagram: @aryanheis